Shipping policy

Shipping Policy

Last updated: 25/01/2026

Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship orders.

Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order.
If we are experiencing a high volume of orders or unforeseen delays, shipping may be delayed by a few days. We’ll notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 2-3 business days

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Destinations

We currently ship to:

• New Zealand Only

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to update.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost or stolen after being marked as delivered.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.

Incorrect Shipping Information

Please ensure all shipping information is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.